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Privacy Policy

Last updated: March 2026

Te Puna o Rotoaira respects your privacy and is committed to protecting the personal information you provide when using our website, making a booking, or staying at our campground. This policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 2020.

 

Information We Collect
We may collect personal information when you make a booking or enquiry, contact us by email, phone, or through our website, check in at the campground, or subscribe to updates or communications. The information we collect may include your name, email address, phone number, postal address, vehicle details if required for bookings, booking and stay information, and payment details processed securely through third-party providers. We may also collect limited technical information when you use our website such as your IP address, browser type, and pages visited on our website.

 

How We Use Your Information
We collect and use personal information to process and manage campground bookings, communicate with you about your reservation, provide customer service and respond to enquiries, send pre-arrival or stay-related information, process payments, meet legal or regulatory obligations, and improve our services and website. We will only use your personal information for purposes that are directly related to your booking or interaction with us.

 

Sharing Your Information
We do not sell or rent personal information. We may share your information with trusted service providers where necessary to operate our business, including online booking systems, payment processors, and IT or website service providers. These providers are required to handle personal information securely and only for the services they provide. We may also disclose information if required by law.

 

Storage and Protection of Information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure. Personal information may be stored securely in booking management systems, secure email systems, and protected digital storage. Only authorised staff have access to personal information required to perform their duties.

 

Payment Information

Payments made through our booking system are processed through secure third-party payment providers. We do not store full credit card numbers on our systems.

 

Access and Correction
Under the Privacy Act 2020, you have the right to request access to personal information we hold about you and request correction of that information. To request access or correction, please contact us using the details below.

 

Cookies and Website Analytics
Our website may use cookies or analytics tools to understand how visitors use the site and to improve website performance. These tools do not identify individual users unless personal information is voluntarily provided.

 

Retention of Information
We retain personal information only for as long as necessary to manage bookings and guest services, meet legal or accounting requirements, and resolve disputes or enforce agreements. When information is no longer required, it will be securely deleted or anonymised.

 

Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

 

Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.